Frequently Asked Questions
Answers to all your questions about 99xo
From account verification to deposits, withdrawals, and VIP benefits — find detailed answers to the most frequently asked questions by 99xo players, all in one place.
If a question comes to mind while using 99xo, this page is made for you. Below we have gathered the most common questions from players on four main topics — identity verification (KYC), depositing money, withdrawing money, and the VIP & cashback program. Each answer is written in plain English so you get the information directly. Still have a question? Contact us in the support section at the bottom of the page.
Identity Verification
Deposit
Withdrawal
VIP & Cashback
Identity Verification (KYC)
99xo usually sends a KYC verification request when you make your first withdrawal or when your account reaches a certain transaction volume. Verification may also be requested at any time due to unusual activity or security reasons. This is a standard process — it is done to protect your account.
The name on your 99xo account must exactly match the name on your bKash, Nagad, Rocket, or bank account. This ensures the security of fund transfers and prevents anyone else from sending or withdrawing money from your account. If the names do not match, your withdrawal may be held up.
The easiest and most accepted document is your National ID card (NID). A valid passport or driving licence is also accepted. The photo of your document must be clear, complete, and not expired. Make sure there is no glare or blur in the image.
If verification is rejected, 99xo usually sends an email explaining the reason. In most cases the issue is poor image quality or a mismatch in details. Take a clear photo of the correct document and resubmit. If you cannot understand the problem, contact us directly via live chat or at [email protected] — the team is ready to help 24/7.
Identity verification mainly protects your account from unauthorised access and fraud. Once verification is complete, future withdrawals become faster and smoother. This step is mandatory because 99xo is committed to being a safe and fair platform.
How to Deposit Money
Log in to 99xo, go to the "Deposit" section, and select Nagad. Send money from your Nagad app to the payment number shown on screen. After sending, enter the transaction ID in the form and confirm. Your balance is usually updated within a few minutes.
The minimum deposit at 99xo is ৳300 — this limit applies regardless of whether you choose bKash, Nagad, Rocket, Upay, or bank transfer. This is your chance to get familiar with the platform starting with a small amount.
99xo itself does not charge any extra fees on deposits. However, your mobile wallet or bank may deduct standard transaction charges — that depends on each service provider's own policy. It is a good idea to check the fee information in your wallet app before depositing.
First, wait a little while, as wallet networks can sometimes have a slight delay. If the delay is too long, contact us via live chat or at [email protected] with your transaction ID and a screenshot of the transfer. The support team will verify the proof and resolve the issue quickly.
Alongside bKash, you can also deposit into 99xo via Nagad, Rocket, Upay, and direct bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit of ৳300 applies to all methods.
How to Withdraw Money
Withdrawals at 99xo are generally completed within 30 minutes to 3 hours. If your account is fully verified, it may take even less time. Bank transfers may take a little longer due to the bank's own processing time.
Yes, winnings from bonuses can be withdrawn — but the wagering requirement must be met. For 99xo's welcome bonus, you need to wager 15 times the bonus amount. For example: if you receive a ৳1,500 bonus, you become eligible to withdraw bonus winnings after completing ৳22,500 in bets. There is no separate wagering requirement on deposited funds.
Yes, 99xo only sends money to a wallet or bank account registered in the player's own name. Withdrawal to a third-party account is not possible. This is part of keeping your funds and account secure. Make sure the name on your account and the name on your wallet match.
The minimum withdrawal amount at 99xo is ৳800. Withdrawal requests below this amount will not be accepted. Once your balance exceeds ৳800, submit a request and select your verified wallet.
If your withdrawal is pending longer than expected or has been cancelled, contact 99xo's live chat directly — support is available 24/7. You can also email the details of your request to [email protected]. Attaching the withdrawal ID or a screenshot will help resolve the issue faster.
VIP & Cashback
Each week, 99xo returns a set percentage of your net losses back to your account. The rate depends on your VIP level — the higher the level, the more cashback you receive. Cashback is added directly to your wallet and can be used or withdrawn.
99xo has four VIP levels:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
Your VIP level gradually increases through regular play and active account activity. The more consistently you play on 99xo, the faster you will advance to the next level. When you pass a certain milestone, the system automatically upgrades your level — no separate application is needed.
At higher VIP levels, in addition to cashback, you may receive priority support, early access to special promotional offers, and the possibility of personalised account management. Platinum level players enjoy the most benefits.
The terms and conditions for VIP weekly cashback are detailed directly in the bonus section of the site. Generally, cashback comes with much more flexible conditions compared to the welcome bonus. For anything you want to clarify, ask in the live chat — the support team can explain in full detail.
More questions? We are always here.
If the answers above are not enough, the 99xo support team is always ready to help directly. Bengali or English — speak whichever language you are comfortable with.
Log in to 99xo nowLive Chat
Chat with us directly 24 hours a day, 7 days a week. Log in to the site and you will find the chat button.
Email Support
For detailed issues, write to us: [email protected] — the team will reply quickly.