99xo's Privacy Policy

Welcome to 99xo. We handle the personal information you provide while using our platform with great care. This Privacy Policy explains what information 99xo collects, how it is used, how long it is stored, and what rights you have over your data.

This policy applies when you use 99xo's services through our website, mobile version, or any other digital channel. Continuing to use our services means you have read and agreed to the terms of this policy.

This policy applies to all individuals who visit the 99xo website, register an account, or use our online casino and betting services. When you access our platform from Bangladesh, your information is handled in accordance with applicable data protection regulations in Bangladesh.

We do not knowingly provide our services to anyone under the age of 21, nor do we collect personal information from them. If we become aware that information from a minor has reached us, it will be deleted immediately.

When you create an account or use our services on 99xo, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address or location-related information
• Documents required for identity verification (where applicable)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
• Information and messages you provide when contacting customer support

When you use our platform, some information may be collected automatically:

• IP address and device identification information
• Browser type, operating system, and language preferences
• Time of access, session duration, and navigation history on the platform
• User activity collected through cookies and similar tracking technologies
• Gaming history and records related to betting activity

99xo uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help ensure the functionality of our site. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and operate the core functions of the platform.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the platform is used and to make improvements.

You can manage cookies by changing your browser settings, though disabling certain essential cookies may limit the functionality of the site.

We use your information for the following purposes:

• Creating, managing, and verifying your account
• Processing betting, gaming, and financial transactions
• Age verification (21+) and identity confirmation
• Preventing fraud, money laundering, and unauthorised access
• Providing customer support — assistance via live chat and email
• Improving platform security and performance
• Enforcing responsible gaming policies and ensuring user protection

We may contact you at the email address or mobile number you provided regarding the following:

• Important account notifications (transaction confirmations, security alerts)
• Promotional offers and bonus information (only with your consent)
• Responses to customer support requests
• Notices of significant changes to platform policies

We provide the option to opt out of promotional communications at any time. However, essential account-related notifications will continue to be sent.

99xo processes your information on the following legal bases:

• Contract Performance: Use of information necessary to manage your account and provide services.
• Legal Obligations: Fulfilling requirements for fraud prevention, age verification, and regulatory compliance.
• Legitimate Interests: Platform security, fraud detection, and service improvement.
• Consent: Your explicit permission for promotional communications and additional data processing.

99xo does not sell, rent, or transfer your personal information to third parties without authorisation. However, information may be shared on a limited basis in the following circumstances:

• Payment Processing: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Partners: Service providers engaged to operate the platform — they may only use information for the specified purpose.
• Legal Requirements: To respond to a court order or a lawful request from a law enforcement authority.
• Security Protection: Where necessary to investigate fraud or other unlawful activity.

We have data protection agreements in place with all third parties with whom information is shared, and they are required to comply with our privacy standards.

Due to our technology infrastructure, your information may be stored or processed outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place and that recognised international data protection standards are followed.

99xo uses industry-standard security technology to keep your information safe:

• SSL Encryption: All data transmission on the platform is protected by SSL/TLS encryption.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Only authorised personnel are granted access to the information they need.
• Security Monitoring: Regular security audits and systems for detecting unusual activity are kept active.
• Firewall & Intrusion Detection: Multi-layered technology is used to protect against external threats.

We retain your personal information only for as long as necessary. Specifically:

• Information for active accounts is retained for the duration the account remains open.
• Even after an account is closed, some information may be retained for the period required to meet legal and regulatory obligations.
• Financial transaction records are retained for the legally prescribed period.
• Customer support communication records are retained for the period necessary for service improvement and dispute resolution.

In the event of a data breach, 99xo will immediately launch an investigation and take the necessary steps to limit the damage. If we believe your information has been put at risk, we will notify you as quickly as possible and provide guidance to help keep you safe.

To protect yourself: use a strong password, do not share your login details with anyone, and log out after using a public device.

As a 99xo user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to have inaccurate or incomplete information corrected.
• Right to Erasure: The right to request that your information be deleted in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Portability: The right to receive a copy of your information in a structured format.
• Right to Object: The right to object to certain types of data processing.
• Right to Withdraw Consent: The right to withdraw consent you have previously given at any time.

To exercise any of your rights or for any questions about data protection, email us at [email protected] or contact our 24/7 live chat support.

We will verify your request and try to respond within the timeframe required by applicable law. Some requests may not be fully fulfillable due to legal obligations — in such cases, the reason will be explained.

99xo is committed to responsible gaming. We analyse your gaming activity data to identify problematic gaming behaviour. Where necessary, we may contact you to offer support or advise on activating self-exclusion measures.

The use of data for this purpose is done for your protection and is part of our responsible gaming commitment.

Financial transaction information is held at the highest level of protection. Information relating to transactions made via bKash, Nagad, Rocket, Upay, and bank transfer is used solely to ensure financial security and prevent fraud.

Payment gateway partners have their own data protection policies. Information provided on their platforms during transaction processing is governed by their own privacy policies.

We reserve the right to update this Privacy Policy at any time. For significant changes, you will be notified by email or via a platform notification. Continuing to use the platform after any changes will be taken as acceptance of the updated policy.

You are advised to always read the latest version of this page, particularly before you begin using our services.